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Driver compliance for a carrier that runs coast to coast

Freight and logistics, Canada

We designed and built the HR and compliance platform Inter-Citi Logistics runs its drivers on. It went live ten weeks after kickoff and has run since 2021.

About the client

Inter-Citi Logistics is a Canadian freight carrier based in Scarborough, Ontario, offering express courier, warehousing and distribution, and last-mile delivery across the country.

Visit inter-citi.com
years moving freight across Canada
25+
successful deliveries
1.2M+
provinces served, from British Columbia to Newfoundland and Labrador
10

The problem to solve

Every driver brings dates a carrier cannot miss: licence expiries, driver abstract renewals, SIN expiries and records of employment. Miss one and a truck stays parked. Inter-Citi wanted every date, contract and change in one place, with nothing left to memory.

What we built

Alerts before anything lapses

The platform watches each driver's licence, abstract renewal, SIN and record of employment dates, and flags them to the team before they expire.

  • Contracts signed on screen

    Contracts are generated from templates and emailed to drivers, who review and sign on screen. The signed PDF is filed automatically.

  • Agreements that keep up

    A deduction consent, the driver handbook and a delivery surveillance agreement were added as the business changed.

  • The whole employee record

    Job types, pay packages, insurance, documents and every status change, with its reason, in one place.

  • A dashboard for managers

    Headcount by job type and pay package at a glance, with CSV export.

  • Access and audit

    Role-based access for administrators, and an activity log of every change.

How we delivered

  1. March 2021

    Kickoff. Discovery with Inter-Citi's team, then design and build of the web platform and its backend.

  2. June 2021

    Live. The first release reached production ten weeks after kickoff, followed by six refinement releases by October.

  3. 2024

    Inter-Citi came back for changes requested by its new management, and a delivery surveillance agreement for drivers to sign online.

  4. 2025

    An updated driver handbook flow and email setup. The platform launched in 2021 is still running, without a single failure reported.

In the client's words

Running a carrier across all ten provinces, the paperwork behind our drivers is as critical as the freight itself. One expired licence or missed abstract renewal can take a truck off the road. BeGOOD built us a platform that tracks every one of those dates, gets contracts signed digitally and keeps a full record of every change. It went live in 2021 and it has simply worked ever since. When we've needed something new, they've turned it around without drama. I trusted them enough to bring them a second business, Netwyn, and they delivered there too.

Kula Sellathurai

President & CEO, Inter-Citi Logistics

The same founder trusted us with a second company

  • Digital agency and e-commerce, Canada

    Netwyn

    Staff and client portals for a Toronto agency's Amazon and eBay store management service, live six weeks after kickoff.